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Motion Sensor

Here, you'll find support for your Motion Sensor.

My Motion Sensor does not trigger an alarm when it should

Try this solution

Remount the sensor

Verify that the sensor is mounted at ~7.5 ft from the floor with no obstructions (i.e. shelves, furniture, support beams, walls) within it's field of view.

If your sensor was not mounted at the optimal height or had obstructions, remount the sensor and re-initiate the Walk Test.

For steps to re-mount the Motion Sensor, click Step-by-step guide below.

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