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System and Account

Here, you'll find support for your Frontpoint system and account.

Diagnosing an issue

When an issue is identified, your system takes several actions automatically to help you diagnose the problem:

1. The Hub's LED alternates between blue and the current system status.

The Hub will flash blue until the trouble condition is resolved.

The Hub can tell you the current trouble condition- press and release the button on the back of the Hub and it will announce the issue.

2. A notification is sent from the Frontpoint app alerting you of a trouble condition.

3. An Issues menu appears at the top of the Frontpoint app

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