An incorrectly configured Wired Doorbell Camera or a transformer that is too old can cause a buzzing mechanical doorbell chime. The Wired Doorbell Camera is only compatible with mechanical doorbell chimes, if attempting to install with a digital doorbell chime, please contact Frontpoint support through the blue chat bubble in the bottom right corner.

Follow the guide below to troubleshoot a buzzing or humming mechanical doorbell chime:

Troubleshoot a buzzing or humming mechanical doorbell chime

1
Verify your transformer meets the power requirements for the Wired Doorbell Camera:

• AC: The Wired Doorbell Camera wired to an in-home mechanical chime requires 16-24 VAC, 10 VA-40VA.

• DC: The Wired Doorbell Camera requires a DC power supply rated at exactly 15VDC-24VDC, 6W-20W.

2
Verify your doorbell chime type and configuration on the Frontpoint app or MyFrontpoint.com.

To learn how to identify a mechanical chime versus a digital chime, click "How can I tell if my existing doorbell is mechanical or digital?" at the bottom.

To check the chime type configuration using the Frontpoint app:

1
Log into the Frontpoint app.

2
Tap Doorbell Camera on the home screen.

3
Select the desired doorbell camera.

4
Tap Chime Type and select the mechanical chime type.

• Digital doorbell chimes are not compatible with the Wired Doorbell Camera.

5
Tap Save.

To check the chime type using MyFrontpoint.com:

1
Log into MyFrontpoint.com.

2
Click "Video" in the left-hand menu.

3
Click Settings.

4
Using the Video Device dropdown menu, select the desired video device.

5
Click Video Device Info.

6
Using the Chime Type dropdown menu, ensure the mechanical chime type is selected.

• Digital doorbell chimes are not compatible with the Wired Doorbell Camera.

7
Click Save.

If the steps above do not resolve the humming or buzzing, install the resistor included with the Wired Doorbell Camera onto your mechanical doorbell chime

Connect one wire lead of the resistor to each of the chime terminals, leaving the existing wires in place. Polarity does not matter.