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I am unable to hear audio during a Wired Doorbell Camera call

Troubleshooting Audio Issues

Encountering audio problems with your Wired Doorbell Camera can be frustrating, but fear not! We've compiled a list of steps to help you diagnose and resolve the issue. Whether you're using the Frontpoint app or MyFrontpoint.com, these troubleshooting strategies will assist you in restoring the audio functionality you depend on.

Frontpoint App Audio Troubleshooting:

1
Update Frontpoint App:

  • Ensure you have the latest version of the Frontpoint app from your app store.

2
Check Call Volume:

  • Log into the Frontpoint app.

  • Tap "Doorbell Camera" on the home screen.

  • Tap the settings icon in the top right corner.

  • Select your Wired Doorbell Camera if you have multiple doorbell cameras on the system.

  • Adjust the "Call Volume" slider to maximum.

3
Verify Mobile Device Settings:

  • Ensure media volume isn't muted and is turned up.

  • Grant the Frontpoint app access to your device's microphone.

  • Disable any active Do Not Disturb settings.

  • Ensure your phone's operating system is up to date.

4
Test Audio Outputs:

  • Check sound from both the device's speaker and headphones.

  • Test the Wired Doorbell Camera's call volume on another device.

  • Download a recorded clip to check for audio.

MyFrontpoint.com Audio Troubleshooting:

1
Check Call Volume:

  • Log into MyFrontpoint.com.

  • Go to "Video" and then "Settings."

  • Select the Wired Doorbell Camera from the "Video Device" dropdown.

  • Adjust the "Call Volume" slider to maximum and click save.

2
Verify Mobile Device Settings:

  • Confirm media volume is not muted and is turned up.

  • Grant microphone access to the Frontpoint app.

  • Disable any active Do Not Disturb settings.

  • Ensure your phone's operating system is up to date.

3
Test Audio Outputs:

  • Test sound through the device's speaker and on a pair of headphones, if possible.

  • Check the Wired Doorbell Camera's call volume on a different device.

  • Download a recorded clip to verify audio. Click "How do I watch saved video recordings on the Frontpoint app?" at the bottom for instructions.

Troubleshooting Wired Doorbell Call Audio:

1
Check Mobile Device Settings:

  • Confirm the Frontpoint app has microphone access.

  • Test Two-Way Audio on another mobile device if possible.

  • Ensure the talk button on the doorbell call is pressed.

2
Download and Test Clips:

  • Download a recorded clip to check that both voices are heard on the audio.

Additional Steps if Audio Issues Persist:

Try lowering the video quality of the Wired Doorbell Camera.

To lower the video quality follow the steps below:
1
Log into the Frontpoint app.

2
Tap "Doorbell Camera" on the home screen.

3
Tap the settings icon in the top right corner.

4
Select your Wired Doorbell Camera if you have multiple doorbell cameras on the system.

5
Adjust the image quality to "Standard" or "Reduced" in the Image Resolution menu.

6
Tap the check mark in the top right corner to save the settings.

Make sure that the power requirements for the Wired Doorbell Camera are met

Power requirements:

  • AC: 16-24 VAC, 10-40VA (16VAC, 10VA recommended)

  • DC: 15-24 VDC, 6-20W

If the above steps don't resolve the issue

Factory reset the Wired Doorbell Camera

💡 Remember to add the Wired Doorbell Camera back to your system after the factory reset.

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