Skip to Content
Help Center
Google Nest Thermostat™Malfunction: Google Nest Thermostat™

Google Nest Thermostat™

Here, you'll find support for your Google Nest Thermostat™.

Malfunction: Google Nest Thermostat™

Try this solution

Verify that the thermostat is getting enough power and that it has an active internet connection

Malfunction indicates that the Google Nest Thermostat™ is not communicating properly with the Frontpoint app or and may not respond to commands. A Nest Thermostat may malfunction due to a lack of power and/or an inconsistent Wi-Fi connection.

If the power recently went out, verify the thermostat is connected to AC power and that it has an active internet connection

If your Wi-Fi network information was recently changed, ensure the Nest thermostat's Wi-Fi settings were updated and that it has an active internet connection.

Legal attributionGoogle and Google Nest Learning Thermostat are trademarks of Google LLC.

Need more help?

Ask a different questionGoogle Nest Thermostat™
Select a different product
On this page
© Frontpoint SupportSitemap