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Long Range Door and Window SensorMy Long Range Door and Window sensor is showing as closed on the Control Panel when it is actually open

Long Range Door and Window Sensor

Here, you'll find support for Long Range Door and Window Sensor.

My Long Range Door and Window sensor is showing as closed on the Control Panel when it is actually open

Try this solution

Make sure the sensor is correctly mounted

  • Verify that one piece of the sensor is mounted on the door (or window), and the other piece mounted on the frame

  • Both pieces must be mounted on the handle side of the door, and not the hinge

  • Ensure that when the door is opened, both pieces are separated from each other more than 3/4"

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