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My Frontpoint AccountWhat is Two-Factor Authentication and why does it matter?

Two-Factor Authentication (2FA)

What is Two-Factor Authentication and why does it matter?

Without knowing it by name, you're probably already familiar with two-factor authentication, or "2FA", which is increasingly becoming a standard security practice. 2FA is the term for when users have to provide two different forms of authentication to log in.

While Frontpoint has offered this optional feature for several years, we will be requiring that all customers adopt it as a way to keep their homes, accounts, and sensitive information safe. Please help us to prevent unauthorized access by adopting this security measure sooner rather than later.

How it works is simple- you'll first enter your username and password to log in, just as you do now. Once 2FA is enabled, you'll receive a text message with a 4-digit code immediately after entering your password. Simply enter the code to gain access to your account.

If you're currently sharing a login with other family members, you should create new logins for them before setting up 2FA. In general, we do not recommend sharing a login with anyone due to the security risk, but individual logins allows for a better experience as well. With individual logins you can keep track of history by user, such as when the system was armed/disarmed and by who.

To learn how to enable Two-Factor Authentication or create new logins, refer to the below articles.

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