What to Expect as a New Frontpoint Customer

About Frontpoint
Welcome to the Frontpoint Family! Frontpoint Security was founded in 2007 by two entrepreneurs that teamed up with a long-standing security professional with the goal of revolutionizing the home security industry. Based in Northern Virginia, just outside our nation’s capital, the company quickly gained nationwide recognition for its innovative approach to home security and commitment to white glove customer service. Over the years, Frontpoint has continued to innovate as a leader in the DIY home security business for over 15 years. Frontpoint offers advanced smart home integration and a range of security solutions to meet the evolving needs of homeowners. And while Frontpoint has grown and changed over the years, the company maintains a small business feel, with a long-tenured team that knows one another and our customers by first name. Today, Frontpoint Security remains a leader in the industry, known for its reliable, user-friendly security systems and dedication to customer satisfaction.

Beginning May 1st, 2025, your Dynamark Monitoring security accounts will be managed, and supported by Frontpoint Security. We would like to welcome you to Frontpoint and assure you that your safety and satisfaction is our top priority! By entrusting us with your account, you will continue to receive the personalized support you are accustomed to but with the resources of a larger company to ensure all your needs are met.

This article will provide you with all of the important details regarding what you can expect as a member of the Frontpoint Family.

Billing
We will be taking over your monthly billing on May 1st, 2025. You may see a temporary balance on your account as we begin processing your first payment but rest assured that your account is in good standing.
If your Dynamark billing is currently set up for automatic payments, your monthly service charge will be billed automatically to the credit, debit, or checking account on file on the first day of each month. Please allow an additional 1-5 business days for your financial institution to process this charge. There’s no need to reach out to us with your billing information, but we are always happy to answer any questions you may have.

Frontpoint proudly utilizes paperless billing for all monthly payments and equipment purchases.

If you have a checking account set up for your monthly service charge, a default credit or debit card will be required to process any future one-time equipment purchases.

If you wish to pay your monthly dues with a check, please send your payment to the address below. The check should be made out to “Frontpoint Security”.

Frontpoint Security Solution, LLC
P.O. Box 49018
Baltimore, MD 21297-4918

The Alarm.com App & The Frontpoint App
Frontpoint is a long-time, proud partner of Alarm.com. This means your Alarm.com app and system will maintain all the features you are accustomed to using and have come to love. You may continue using your same login and password when logging into the Alarm.com app to monitor and manage your system. However, if you wish to experience features unique to Frontpoint, we encourage you to download the Frontpoint app using the links included below.

To download the Frontpoint app:

Apple: https://itunes.apple.com/us/app/frontpoint/id945797198?mt=8

Android: https://play.google.com/store/apps/details?id=com.alarm.alarmmobile.android.frontpoint&hl=en

If you elect to continue using the Alarm.com app, you will notice small changes to the logo within the app. See image below:

The Frontpoint app has custom features to improve your overall experience as a Frontpoint customer. Here are a few things that can only be found in the Frontpoint app:

• Manage account details like billing information and account addresses

• Access new, exclusive features like the Frontpoint Personal Safety Button

Customer Support

For questions before or after May 1st, contact Dynamark:

Service: 1-855-871-7233 (8 AM-5 PM ET)
Customer Care: 1-855-908-1912
After Hours: 1-410-313-8800
Billing: 1-855-742-9180
Monitoring: 1-855-500-5414