What to Expect as a New Frontpoint Customer
What to Expect as a New Frontpoint Customer (Draft in progress)
About Frontpoint
o Welcome to the Frontpoint Family. Frontpoint Security was founded in 2007 by a group of security professionals who aimed to revolutionize the home security industry. Based in Vienna, Virginia, the company quickly gained recognition for its commitment to customer service and innovative approach to home security. Over the years, Frontpoint has continued to evolve, offering advanced smart home integration and a range of security solutions to meet the needs of homeowners. Today, Frontpoint Security remains a leader in the industry, known for its reliable, user-friendly security systems and dedication to customer satisfaction.
Billing
o Beginning November 1st, Frontpoint will take over your monthly billing. You will be charged the same amount you are paying Five Smooth Stones today. However, there are a few billing-related things to take note of.
Frontpoint customers do not receive a paper bill each month. Charges are automatically drawn from your payment on file at the beginning of the month.
Billing on December 1st
Paper Billing changes
The Alarm.com App & The Frontpoint App
o Your account and system will keep all of the same features you have come to love. You may continue using the Alarm.com app to monitor your system. If you wish to experience more of the features that are unique to Frontpoint, we encourage you to download the Frontpoint App.
o https://itunes.apple.com/us/app/frontpoint/id945797198?mt=8
o https://play.google.com/store/apps/details?id=com.alarm.alarmmobile.android.frontpoint&hl=en
Can update PDCL in the app
Support numbers and hours
o Our dedicated Customer Support Specialists are available to assist you at a moment's notice. No request is too big or too small for our team, and we are more than happy to go above and beyond for each and every customer. If you need any assistance, please reference the following support information.
o You can also visit the Frontpoint Help Center for other AI-guided support materials.
o 844-344-7888
o Monday - Friday
8 a.m. - 11 p.m. Eastern
Saturday - Sunday
10 a.m. - 7 p.m. Eastern
Your Monitoring Station
Cancel alarm via Rapid SMS
Save phone number
Warranty Policy
Purchasing Equipment