What to Expect as a New Frontpoint Customer
Welcome to the Frontpoint & Iwatch Family!
As of July 1st, 2025, your Iwatch Security account will be monitored, managed, and supported by Frontpoint Security. We would like to welcome you to Frontpoint and assure you that your safety and satisfaction is our top priority! By entrusting us with your account, you will continue to receive the personalized support you are accustomed to but with the resources of a larger company to ensure all your needs are met.
This article will provide you with all of the important details regarding what you can expect as a member of the Frontpoint Family.
Managing My Security System
Over the next few weeks, we will be making behind the scenes updates to your Alarm.com account. No changes are required on your part, but the following information may be helpful to keep in mind.
Frontpoint is also a long-time partner with Alarm.com. Our customers will have the ability to manage their system via the Frontpoint app or the standard Alarm.com app.
The Frontpoint app has custom features to improve your overall experience as a Frontpoint customer. This will be made available for all Alarm.com users on or before September 1st. Until that time, you may continue using your Alarm.com app and website to access your account.
App Download Links for the Frontpoint App:
Apple: https://itunes.apple.com/us/app/frontpoint/id945797198?mt=8
Android: https://play.google.com/store/apps/details?id=com.alarm.alarmmobile.android.frontpoint&hl=en
If you elect to continue using the Alarm.com app, you will notice small changes to the logo within the app. See image below:
Here are a few things that can only be found in the Frontpoint app:
Manage account details like billing information and account addresses
Adjust your monitoring station settings
Register your pets for Emergency Responder Pet Awareness
Share relevant medical information to ensure responding EMS can provide appropriate care upon arrival
Access new, exclusive features like the Frontpoint Personal Safety Button and AI Detterence
Your Monitoring Station
As a part of this transition, monitored accounts will now be serviced by Frontpoint as well. You will receive the same level of support and assistance from our monitoring station. All of your account details and settings have been transferred over from your previous monitoring station, so no action is needed from you. We only recommend saving the number 833-700-0212 in your phone as “Frontpoint Alarm”. This helps ensure you always answer our calls in the event of an alarm or emergency.
Customer Support
When contacting Frontpoint's Support Team, we ask every customer for the account passcode before we review anything specific to that account and customer. You may be more familiar with this being called your password. This is also known as the secret word or phrase used by the monitoring station in the event of an emergency. We ask for this word or phrase to ensure we keep your information private and secure. No account changes can be made without providing your passcode/password.
Our dedicated team of knowledgeable, friendly and long-tenured Product Support Specialists are available to assist you at a moment's notice. No request or question is too big or too small for our team, and we take pride in going above and beyond for every customer. If you need any assistance:
Guided Support: Please visit help.frontpointsecurity.com to use our robust AI-guided support center.
Phone Support:
Monday - Friday 9 a.m. - 9 p.m.
Saturday - Sunday 10 a.m. - 7 p.m.
Please call 919-957-9818
Technician Hours of Operation:
Monday - Saturday 9 a.m. - 5 p.m.