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Simon XTRemote commands from the Frontpoint app are not working

Simon XT

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Remote commands from the Frontpoint app are not working

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Move the panel

Make sure the panel is placed optimally for good cell reception.

Some tips for finding a good location:

  • Having the panel higher up and near an exterior wall.

  • Avoid having the panel in a basement or in the middle of a large structure such as being in a closet far from exterior walls.

  • Avoid having the panel nearby anything that may hamper cellular signaling. This includes but is not limited to: large metal objects or ductwork, sheet metal walls or any large electronics or appliances.

When moving the panel to a new location, allow up to 5 minutes for a connection to be established and test the communication by sending a command to arm or disarm the system using the Frontpoint App.

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