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System and Account
Can I add additional users for the In-App Personal Safety Button?
Multiple users can use In-App Personal Safety Button on a Frontpoint account as long as they have their login credentials and an available license.
To create an additional Log in:
Log into myfrontpoint.com.
Click Users.
Click Manage Logins.
Click Add a Login.
In the Email Address field, enter the new login's email address.
In the Login Name field, enter the desired login name.
The login name must be unique. The login name you entered is invalid will display if the desired login name is already in use.
Using the Language Preference dropdown menu, select the desired language preference.
Click Save.
On the Manage Login Permissions page, select either Master Control, Full Control, Read Only, Limited Device Access, or Custom. These grant different sets of permissions to access various website features.
Master Control: This user will have access to the Safety Button and all of the permissions of the primary account login.
Full Control: This user would have access to the Safety Button and all access to Master Control except they will not have the ability to manage website logins, and they will not receive certain types of account notifications that go only to the primary login.
Ready Only and Limited: This would not give the user access to Safety Button.
Custom: Here you could give the user access to only the Safety button or other specific features.
Click Save.
Note: New logins receive an email containing their login name, a link to set up a new password, and a link to download the customer app. If this email is not being received, confirm the email address for the new login is entered correctly. If the email address is entered correctly, view their junk/spam folder or search the inbox for an email from Frontpoint.