System and Account

Your pre-dispatch call list is the numbers the monitoring station will call in the event of an alarm. They use this list to verify if it is an actual emergency or a false alarm before the emergency services are dispatched. The Post-Dispatch numbers are the phone numbers the monitoring station will call after dispatching emergency services as a courtesy notification.

These phone numbers can easily be changed from the Frontpoint App or website via this link:

https://my.frontpointsecurity.com/account/emergency

You can re-arrange the phone numbers by utilizing the arrows to the right, edit the numbers by using the pencil icon next to the arrows or add a contact by clicking Add at the bottom. Click Save when you are done with any changes.

Note: This section of the website will only appear if you are logged in using the primary login for your account. Any secondary logins you have created will not have access to this page.