System and Account

Incorporate the Personal Safety Button into your regular routine- whenever you’re walking alone at night or feeing unsafe.

To use the button, you’ll press the virtual button in the app and continue holding for as much or as little time as you choose. When you release your finger, you'll have 10 seconds to confirm your safety; otherwise, help will be sent to your phone's real-time location. You can also text a trained operator with additional information or request a phone call.

To use the In-App Personal Safety Button:

1. Log into the Frontpoint mobile app.

2. Tap the Safety Button on the home screen of the app to open the feature.

3. When feeling uneasy or in danger, tap and hold down the button that says "hold until safe". Whenever you release your finger, you'll have 10 seconds to confirm your safety using your PIN.
   

If the PIN is entered correctly and in time:

• The app will indicate the alarm has been canceled.

• You will not receive any texts or calls.

• No dispatch will occur.

• You can repeat this as many times or as frequently as you need.
  

If the correct PIN is not provided in time:

1. If you enter the wrong PIN, you can retry until the ten seconds are up. The circle around the PIN will indicate the countdown:
   

2. If the correct PIN has not been provided within 10 seconds, the "Help is on the way" screen will show in your app:

   • You can cancel by pressing "I don't need help“ or pressing the back button. This will prompt you to verify using your PIN. They will text you if you enter an incorrect PIN.

3. You will receive this text message to your phone number: ”Hi Name, we received an Alarm from your Alarm.com App. What is your emergency?"

   • You can cancel by texting back with your PIN (or Last Name and Phone number associated with the Safety Button feature if you forgot your PIN). OR,

   • Respond with details of the emergency.

4. If there is no response to the SMS, the operator will attempt to call. If a call is made, they will say "This is Name with Alarm.com. What is your emergency?"

   • If you can answer, you can cancel by giving them your PIN (or Last Name and Phone number associated with the Safety Button feature if you forgot your PIN). OR,

   • In the app, you can select to cancel by pressing "I don't need help“ and enter your PIN. You can also still choose to reply by text.

5. If no response is received through the app, text message, or phone call, an emergency response will be dispatched to the last known GPS location.

   • If the agent is unable to verify your PIN or alternate verification (Last Name and Phone Number) associated with the Safety Button feature, an emergency response will also be dispatched.