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System and AccountSystem Introduction for New Customers with the Frontpoint Hub

System Introduction for New Customers with the Frontpoint Hub

System Introduction for New Customers with the Frontpoint Hub

Welcome to the Frontpoint Family! As a new customer, we recommend you take a few minutes to learn about all of the features now available to you.

This article is a compilation of key information that explains how our system works, key features to adopt, and how to self-serve if you ever run into an issue.

Let's dive in!


The Basics: System Overview

Review the functionality of your Hub and how each sensor works with your system by accessing a digital version of the System Overview booklet and quick video. To view the System Overview booklet and video, click "System Overview booklet and video" at the bottom of this page.


Control Your System From Anywhere - Using the Frontpoint App

Use the Frontpoint app to remotely manage your home by checking your cameras, responding to alarms, configuring event-based automation, and more. To learn how to utilize each feature offered in the Frontpoint app click "Frontpoint App features" at the bottom of this page.


Check-in On Your Home From Anywhere

With Frontpoint cameras and our app, you can access live video from anywhere. Our cameras can be configured to record in various scenarios of your choosing, such as when your pet jumps onto the couch, or a visitor comes to your front door. Click "What capabilities are supported with my Frontpoint camera?" at the bottom of this page to learn about all of the capabilities supported by your Frontpoint camera.


What Happens When Your Alarm Goes Off

Find out the step-by-step processes we use to keep your family safe in an emergency and what to expect if an alarm is triggered. Click "What happens in the case of an alarm?" at the bottom of this page to learn what happens when your alarm goes off.


Troubleshoot Your System With Self-Service Tools

Through our advanced technology and intelligent features, your Hub automatically checks each aspect of your system throughout the day. The Hub can identify and self-diagnose issues in your system, so you don't have to do the work.

If there is an issue with your system, the Hub will flash a blue light and notify you with specific troubleshooting steps in the Frontpoint app. Pressing the white button on the back of the Hub will also announce any system issues.

To learn how to troubleshoot your Hub, click "Diagnosing and Troubleshooting" at the bottom of this page.


Keep an Eye on Your Pets

Frontpoint has designed products and features to help protect your pet because we know they are as much a member of your family as any other loved one. To read more about our best pet-friendly tips and features, click "Keep an eye on your pets" at the bottom of this page.


Expand Your System

Since our systems are fully customizable and expandable, you can add equipment to your system at any time by purchasing additional sensors and devices from our online shop on the Frontpoint app. To learn how to buy more equipment through the Frontpoint app, click "Expand your system" at the bottom of this page.

Once your equipment arrives, we've made setup and installation quick and easy through the Frontpoint app. We'll guide you with a series of interactive steps to help you activate and install your new equipment. To learn how to start the setup for your new sensors, click "Activate new sensors" at the bottom of this page.


Connect Home Automation Devices

Use the Frontpoint app to easily add automation devices like the Outdoor Smart Plug, Wireless Light Control, or Smart Door Lock to your system and control them from the Display Hub+. To learn how to add your automation device(s) to your system, click "Connect Home Automation Devices" at the bottom of this page.

Link Systems Together Under One Login

Link multiple Frontpoint systems to control and access each system from a single login using the Frontpoint app or website- there is no limit to the number of systems that can be linked! Easily switch between Frontpoint accounts without having to log out of one and into the other. To learn how to link systems, click "Link Systems" at the bottom of this page.

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