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System and AccountWhat is Crash and Smash Protection?

System and Account

Here, you'll find support for your Frontpoint system and account.

What is Crash and Smash Protection?

Crash and Smash protection means that if your Control Panel is destroyed, the lack of any follow up signals after an event (such as a door opening, or a motion sensor activating) will trigger a notification to our monitoring station. For example, after a door is opened when the system is armed, we are expecting either a disarm signal, or an alarm signal to occur.

When neither a disarm or an alarm signal gets sent through to our monitoring station, we will treat it as a break in. We will reach out to your Pre-Dispatch Contact list and go through standard operating dispatch procedures.

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