Malfunction Mobile Device

The Malfunction trouble condition with a mobile device model or name in the parentheses indicates our servers have not received a location report from the Geo-Device (usually a cellphone) for a 24 hour period. A common cause for a Geo-Service device malfunctioning is because the device is no longer in use but has not been removed from the account.

To remove a device from the account you will have to log in to MyFrontpoint.com and go to Settings > Geo-Services.

If the device is still in use check your phone's settings to make sure location services are enabled for the Frontpoint App and make sure no battery saving settings are enabled for the Frontpoint App.