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Z-wave Malfunction

Malfunction: Z-Wave Device

Malfunction indicates that this device cannot send signals to your security panel and may not respond to commands, rules, or schedules. The name of the Z-Wave device in malfunction will display in the parentheses. A Z-Wave malfunction can occur for a variety of reasons.

If it previously reported a low battery, replace the batteries.

If the device is a switch or bulb, ensure that it is plugged in and receiving power.

If the device does have power, power cycle both the device and your control panel. Test a remote command to the device, and if the malfunction persists, we recommend contacting Customer Support to help resolve the issue.

If your Hub has been unplugged or temporarily lost its power supply, your Hub will enter Low Power Mode- turning off the Z-Wave controller to preserve battery for life-saving operations. In Low Power Mode, you will not be able to control your Z-Wave devices from the Frontpoint app.

If your Hub temporarily loses its power source and has depleted its battery from 8.5V to 7.5V, a Trouble Condition will appear in the app and your Hub will enter Low Power Mode.

Within Low Power Mode, your Hub will decrease LED brightness, turn off the Z-Wave controller, and make other concessions to conserve power for life-saving operations until plugged in again.

If the power at the property had been lost but is now restored, plug the AC adapter into your Hub and allow up to 72 hours for the backup battery to recharge. Once the battery is fully charged again, the "Panel Low Battery" trouble condition will disappear.

  1. Make sure that the power outlet the Hub is plugged into is working and isn't controlled by a switch.

  2. Confirm the AC Power cord is securely connected to the wall outlet and plugged into the rear of the Hub.

  3. Open the battery compartment and ensure the black battery switch is turned to the ON position away from the battery wire connection, as shown in the picture below:

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