If you’re having issues with your Smart Chime that can’t seem to be otherwise solved, we recommend a factory reset. Follow the instructions in the step-by-step guide below.
Log into your account on the Frontpoint app
Open the right-hand menu
Tap Manage Devices
Click the 3 dots to the right of the Smart Chime and tap “remove device”. The Smart Chime will be listed under “Other”.
If applicable, delete any cameras first that are connected to the Smart Chime. These cameras will need to be re-added to your system after re-adding the Smart Chime
While the Smart Chime is plugged in, use a safety pin or sewing needle to press and hold the Reset button within the pinhole on the side of the Smart Chime.
You will hear a clicking sound when the pin or needle is properly inserted; continue holding until all 4 LEDs start blinking simultaneously.
After the Smart Chime’s 4 LEDs stop blinking, the Power LED will begin blinking. Wait for the Power LED to go from blinking to solid.
When the Power LED turns solid, unplug the Smart Chime from the outlet, then plug it back into the outlet.
This will restore factory-default settings to the device. All network configurations will be removed, and all connected devices will need to be reconnected.